Frequently Asked Questions
Scheduling and Payment
General Massage Info
Groups, Parties, Events
Do I have to wear a mask?
Will you wear a mask?
Are you vaccinated?
What should I do if I feel sick or have been exposed?
What else are you doing to help prevent the spread of COVID-19?
Please see the COVID-19 information page.
Scheduling and Payment
How do I change or cancel my appointment?
If you booked online and it is at least 24 hours before your appointment:
Go to massagebook.com
Sign in with the email address and password you used when you booked your appointment
Go to the My Bookings tab, Upcoming Appointments section
Choose Re-Schedule or Cancel
Contact me directly if:
It is less than 24 hours before your appointment
You have problems using MassageBook
What is the change/cancellation policy?
The official policy, which is set by my booking software, MassageBook, and to which you click "agree" when you book online, states that "Full payment is required for:
Less than 24-hours notice to cancel or reschedule an appointment
No show or missed appointment"
However, I understand that emergencies happen. At my discretion, I may waive the policy, especially if bad weather/roads or illness is involved, as long as some advance notice is provided. Please be considerate and inform me as soon as possible.
What happens if I arrive late to my appointment?
Arriving late for an appointment will require shortening the length of the service.
Do you accept Medicare and/or insurance?
No, I'm sorry. However, most Health Savings Account (HSA/FSA) cards are accepted.
What forms of payment do you accept?
Credit or debit: Visa, MasterCard, American Express, Discover
Cash: please note that I will probably not be able to make change
Check: payable to Mountain Therapeutic Massage LLC
Venmo: @Sheri-Hofling (last 4 digits: 2313)
Zelle: firstname.lastname@example.org (Mountain Therapeutic Massage LLC)
CashApp: $SheriHoflingLMT (Mountain Therapeutic Massage)
Do you sell gift cards or gift certificates?
Yes! You can purchase gift certificates that you can either print or send via email, with a choice of designs for various occasions. They are available for specific services and in various dollar increments.
How do I redeem a gift certificate I received?
If booking online,"Gift Certificate" will be one of your payment options and you will be asked to enter the Gift Certificate Code.
If redeeming in person at time of service, just be prepared to provide the Gift Certificate Code.
General Massage Info
What products do you use and what are their ingredients?
CBD massage oils:
CBD creams and ointments (Also available for purchase in-office):
- Charlotte's Web CBD Clinic Level 3 Cream and Level 5 Ointment
Hand and foot creams:
Back and foot scrubs:
Aromatherapy and essential oils:
If you would like to bring your own products for me to use, I am happy to consider it. Please note that if it is medicated, heavily scented or causes me skin or other irritation, or if it provides insufficient (or too much) glide, I may refuse to use it.
What are the benefits of massage?
Massage can help release chronic muscular tension and pain, improve circulation, increase joint flexibility, reduce mental and physical fatigue and stress, promote faster healing of injured muscular tissue, improve posture, and reduce blood pressure. Massage is also known to promote better sleep, improve concentration, reduce anxiety and create an overall sense of well-being. For more info, I refer you to Massage and Its Benefits, courtesy of my professional organization, Associated Bodywork and Massage Professionals (ABMP.)
What styles or types of massage do you provide?
My massage is customized to your needs and integrates a variety of styles or techniques to help you accomplish your goals, from relaxation and wellness to pain management and the rehabilitation of injuries. Styles and techniques may include Swedish massage, deep tissue massage, neuromuscular, trigger point or myofascial therapy, muscle energy techniques (METs) or Proprioceptive Neuromuscular Facilitation (PNF,) and/or assisted stretching.
See my Services page for a full list of services and descriptions.
What areas of the body will you touch? What is a full body massage?
Prior to your massage, we will discuss the desired outcome of your session. This will determine which parts of your body require massage. I will also ask you if there are any areas you would like me to avoid.
That said, a typical full-body massage will include work on your back, arms, legs, glutes, feet, hands, head, neck and shoulders.
You will never be touched on or near your genitals (male or female) or breast tissue (female). A massage from a Licensed Massage Therapist is non-sexual/non-sensual in nature. Any inappropriate requests, behavior or suggestions will result in immediate termination of the session and you may be reported to the police for solicitation of prostitution. See Respect Massage for more info.
Do I have to take off my clothes? What should I expect?
Most massage is performed with the client either fully naked or wearing only underwear; however, it is entirely up to you what you want to wear. A good massage therapist can do effective work even if you are fully clothed. Therefore, you should undress to your level of comfort.
I will leave the room while you undress and get comfortable on the table, under the sheet and blanket. You will remain properly and professionally draped during the entire session, keeping you warm and comfortable. I will expose only the area being worked on, then drape it again.
If this is your first massage, I recommend the article What to Expect During a Massage or Bodywork Session, courtesy of my professional organization, Associated Bodywork and Massage Professionals (ABMP.)
What is mobile/in-home massage? What is required of me?
Mobile massage is also called in-home, or outcall, massage. "Mobile" in this case refers to the massage therapist. I am mobile. I travel to you. Usually this is to your home but it may be to your office or other location. I bring the massage table and all the tools and supplies, including linens, oils/lotions and spa music.
I provide a $20 discount per massage if you already have an approved massage table of your own, so I don't have to bring mine. When booking online, choose "Pay at time of service" and I will apply the discounts on the day. Click here for more info about discounts and massage tables.
What you must provide is an adequate space for me to set up the table and move freely around it, ideally 10'x 12' or larger. If you could fit a twin mattress in the space and move around it comfortably, it should suffice. I do not provide massage on your bed, couch or anything other than a professional massage table, unless you have mobility challenges and/or are confined to a hospital bed in the home. Ideally the space should be on the ground floor, to avoid carrying a massage table up stairs. It needs to be a safe and comfortable working environment, relatively clean and smoke-free (as I am allergic to smoke) and free of hazards including aggressive pets. I reserve the right to refuse service if I find the working space unsuitable. If you are unsure, please contact me in advance.
I will arrive 30 minutes early on the first visit, and 15 to 20 minutes early on subsequent visits, to allow enough time to set up. I accept all the same forms of payment for mobile services as I do in my office (credit card, cash, Venmo, etc.)
What areas do you serve? How far will you travel?
I serve central and north Evergreen, Kittredge and Genessee. I may also consider traveling to Conifer, Bailey, Morrison or Idaho Springs for an extra fee. If the online booking system prohibits you from booking because you are outside my radius, please contact me to verify that I would be willing to drive to your home and to determine what the extra fee would be.
Please note that I currently drive a sedan and, although it is AWD and has snow tires, it does not have sufficient clearance to safely navigate some of the dirt roads and driveways in our mountain area, especially with snow and ice. As I am a very cautious (and/or nervous) driver, please warn me in advance if this might be a challenge.
Do you give a discount for 2 people at the same location? How do I book that?
Yes! If more than one person receives a massage during the same home visit, the second (and third, if applicable) massage will receive a $30 discount. When booking online, choose "Pay at time of service" and I will apply the discount(s) on the day.
Also, when booking online, please note the booking system automatically adds drive time (one hour) between each massage which obviously won't be necessary since I'm already there! So I'll adjust the times manually after you book online. If you have questions or problems booking online, please contact me.
Please note: I do not provide massage for groups, parties or events (click for recommendations.)
Do you give a discount if I have my own massage table?
Yes! You will save $20 for each massage if you already have an approved massage table of your own. When booking online, choose "Pay at time of service" and I will apply the discount(s) on the day. Click here for more info about discounts and approved massage tables.
Please note that you are responsible for storage, maintenance and upkeep of the table. The therapist is not liable for any injury caused by structural failure of the table or any other dissatisfaction related to the table.
Can you recommend a massage table I could buy?
Absolutely! I've created a separate page with recommendations. Please note that the purpose of this page is to provide recommendations for relatively low cost tables to enable you to take advantage of my table-discounted prices. If you are interested in a high-end massage table, I would simply refer you to the websites of the most well-known and reliable brands such as Oakworks, Earthlite and Custom Craftworks.
Groups, Parties, Events
Do you provide massage for groups, parties or events?
No, I'm sorry. I believe you would be better served by a massage therapist who provides chair massage (which requires equipment I do not own and is a unique skill set) or a spa that can accommodate multiple massages at once (in Evergreen I recommend TallGrass Aveda Spa and Salon for groups and parties.) Alternatively, you might try Zeel or Soothe, who contract with a network of in-home service providers.